OUR MISSION
Providing technical writing and performance support services by translating technical concepts into easily understood content
WHO WE ARE
We are Writing Connections' co-owners, Tonya Bovender and Susan Haworth. We have been professional Technical Writers for 25 years and are experienced and proficient in producing quality business and technical documentation.
Our business model is based on that of our long-time friend and mentor, Beth Mathis. Beth taught us that the essence of success lies in not only our skills and talents but also in how we treat people. We hope to bring that same trust, integrity, and respect to our company by focusing on both our associates' and clients' needs in a caring and professional manner.
We are prepared to meet your documentation needs as ethical business partners.
Tonya and Susan
HOW WE WORK
We started Writing Connections to offer our clients creative and innovative solutions within a strong working relationship. Building a strong relationship allows us to know your business and provide true value to projects. Our professional contributions have resulted in long-term business relationships.
Working remotely in most cases, we provide low management overhead while delivering the efficient and effective results you need to ensure quality documentation and training products.
As an agency, we can collaborate with you on a well-developed project or on an ongoing basis where we can add value to your teams every day.
WHAT WE DELIVER
Training
Systems Documentation
Performance Support
Instructional Design
Online Training Modules/Programs
CBTs/E-Learning (LMS compatible)
Videos
Voiceovers
Leave Behinds
Quick Reference Guides
Performance Support
Systems Documentation
Performance Support
Software Demos
Manuals/Reference Guides
Help Systems
Knowledge Bases
Systems Documentation
Systems Documentation
Systems Documentation
Process Flows
Standard Operating Procedures (SOPs)
Functional Specifications
Release Notes
TESTIMONIALS
"Partnering with Writing Connections has been a critical career success factor for me personally over the last 25 years. I have been able to optimize technology delivery effectiveness and navigate change with every big initiative needing that common language for reporting and communication. Their level of professionalism and consistency is - without a doubt - the very best. "
~ IT Technology Director
"Susan and Tonya are incredible to work with. Their SOPs are thorough and easy to follow and have been consistently high quality. They never shy away from asking clarifying questions to get every detail right, and they’re always very responsive when we have something pressing that needs attention. I’m very happy that we’ve had the privilege to partner with Writing Connections – and believe me, everyone we’ve onboarded since we started this partnership has been happy about it, too!
~ IT Financial Services Client
"Writing Connections helped me to tell Business Analyst (BA) stories. Writing Connections took the content (which could be boring to read) and transformed them into beautiful stories. The resulting training videos helped educate a large team of BAs. The videos also helped improve the BAs’ skillsets. Product delivery was always on schedule."
~ IT Business Analyst Client